(Senior) Retail Global Excellence Associate

Job Description

A Senior Associate/ Associate within the retail team will report to the Global Retail Operations Manager, serving as a liaison between regional teams and headquarters. The role focuses on enhancing retail operations through analysis, identifying insights, and executing retail programs across regions. The main responsibilities include business analysis, process and program design and implementation, communication, project execution, and administrative tasks.

Responsibilities:

• Support the implementation of retail best practices and operational standards across global markets.
• Collaborate with regional teams to ensure alignment on retail priorities, KPIs, and execution timelines.
• Track and follow up on key retail initiatives and projects, ensuring timely progress and smooth cross-functional coordination.
• Assist in the analysis of store performance, customer feedback, and operational KPIs to identify trends and areas for improvement.
• Support the development of action plans with regional retail teams to drive sales, elevate customer experience, and improve operational efficiency.
• Monitor the execution of promotional campaigns and retail activations, ensuring consistency with brand guidelines and global standards.
• Act as a liaison for regional teams, addressing operational queries, providing tools and resources, and promoting best practice sharing.
• Assist in conducting regular audits and store assessments to ensure compliance with company policies and local regulations.
• Contribute to the preparation of reports, dashboards, and presentations that communicate performance insights and project updates to management.
• Participate in projects related to retail tools, systems, and data accuracy improvement to support operational excellence at scale.

Requirements:

• Bachelor’s degree in related fields.
• 2+ years of related working experience, working experience in global or regional multi-store management and operations is highly preferred.
• Effective in planning, collaborating, and delivering results in fast-paced environments.
• Previous experience in retail operations, customer service, or a related field is a plus.
• Analytical, resourceful, collaborative, agile, and results oriented.
• Passion for analysis, people, technology, fashion, and lifestyle brands.
• Proficient in using analytical tools, such as Excel, and reporting/BI tools.
• Proficient in verbal and written English, Chinese.