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Job Description
impact.com is seeking an Implementation Engineer to join their team in Cape Town. The company is passionate about its people and technology, offering a culture where ambition and curiosity are rewarded. The Implementation Engineer will be responsible for learning Impact’s technology and assisting with proposing and implementing technical solutions for clients. They will work alongside the Onboarding and Technical Services teams, interacting with clients to answer questions about the integration process and best practices.

What this role involves:
  • Keeping up-to-date with Impact’s technology and industry updates
  • Designing solutions & driving technical implementation of new and existing Impact clients
  • Leading technical conversations to scope and propose best solution for clients’ business needs
  • Producing technical integration documentation
  • Working hand-in-hand with our Onboarding team to provide best customer experience for clients and help streamline onboarding
  • Supporting Sales and Pre-sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
  • Troubleshooting client issues

Requirements:
  • Self-starter character with a focus on creating and/or refining processes
  • 2-4 years working in a tech-focused role at a digital marketing or technology focused company
  • Familiarity of affiliate and/or digital marketing industry preferred
  • Voracious learner willing to be out of their comfort zone
  • Natural curiosity leading to a deep understanding of the client’s challenges
  • Passion for solving customer issues in a fast paced environment
  • Phenomenal problem-solving & troubleshooting skills
  • General top level understanding of HTML, javascript, SQL, API and File transfer protocol
  • Ability to communicate complex technical information to a non-technical audience
  • Excellent verbal & written communication in English
  • Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
  • Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity

What this role offers:
  • Hybrid, Casual work environment
  • Responsible PTO policy
  • Training & Development
  • Medical Aid and Provident Fund
  • Restricted Stock Units
  • Internet Allowance
  • Fitness club fee reimbursements
  • Technology stipend
  • Primary Caregiver Leave
  • Mental Health and Wellness Benefit
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