Customer Support Representative - APAC

Job Description

Twist Bioscience is seeking a Customer Support Representative to provide excellent support to customers in the APAC region. The representative will play a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries, resolving issues, and building strong relationships with both customers and internal teams.

Role involves:
• Responding to and resolving product, service, and order inquiries via email, chat, and phone.
• Processing sales purchase orders and validating information accuracy.
• Providing information and guidance to customers on product selection, website navigation, and order status.
• Staying current on key account orders and providing proactive updates.
• Generating sales quotes for sales representatives.
• For Japan position: Providing guidance on Asia region import / export logistics and compliance.

Requirements:
• Bachelor’s degree, preferably in life sciences or related field.
• 1-2 years work experience in biotech industry.
• 2+ years customer-facing experience.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multitask.
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce.
• For Japan position: Familiarity with Asia region import / export logistics and compliance.

Twist Bioscience offers:
• Opportunity to work with a disruptive Synthetic DNA technology.
• A chance to support ground-breaking genetics research.
• Flexible work hours to support different time zones.