Senior Sales Engineer

Job Description

Intercom, an AI Customer Service company, is seeking a Senior Sales Engineer to join their Customer Solutions Team. The Senior Sales Engineer will engage with customers, define value, and play a key role in the sales cycle. They will partner with Product, R&D, and Engineering to ensure customer needs are at the core of AI-powered solutions.Role involves:

• Leading technical discovery to address customer needs
• Delivering pre-sales experiences, articulating value and expertise
• Conducting solution reviews and technical sessions
• Designing and leading Proof of Concepts (POCs)
• Serving as the primary resource for RFPs and security questions
• Collaborating with Product and Engineering to represent the customer voice
• Building trust with customers and ensuring lasting value
• Improving processes and building a Sales Engineering playbook

Requirements:

• Minimum 7 years of experience in a technical pre-sales role
• Experience managing C-Level technical and business relationships
• Strong technical acumen and ability to deliver value presentations
• Problem-solving skills and ability to thrive in a team environment
• Time management skills in a dynamic environment
• Ability to translate business challenges into Intercom solutions
• Experience working with product and engineering teams
• Familiarity with managing POCs, RFPs, and security questions
• Excellent communication and interpersonal skills
• Commitment to team and company success
• Willingness to travel occasionally

Role offers:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events