Sales Development Representative, Central (Remote, Austin, Chicago, Dallas or Houston)

Job Description

Grafana Labs is seeking a Sales Development Representative (SDR) to contribute to the company's community and business goals. The SDR will help users navigate their Grafana journey, partner with the Sales Team to identify new business opportunities, and develop valuable skills. This role balances reactive and proactive work, requiring research, a detective mindset, and confidence in driving business conversations.

The SDR will work with teammates from more than 15 different countries in a fast-paced and challenging environment. Grafana Labs is looking for driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership.

What this role involves:

• Building and maintaining knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends
• Following up on inbound leads effectively and efficiently
• Using a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts
• Using Salesforce and Grafana dashboards for lead and account management and research
• Using research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Driving effective discovery conversations to understand users’ needs and goals
• Consistently meeting new business opportunity and pipeline targets
• Collaborating with cross-functional teams such as marketing and sales

Requirements:

• Located in Austin, Chicago, Dallas or Houston
• Open to feedback and coaching
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Willingness and ability to take on any task
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude

What Grafana Labs offers:

• Equity
• Bonus (if applicable)