Customer Success Manager, SMB

Job Description

Similarweb is seeking a dynamic Customer Success Manager, SMB to foster relationships with existing customers of their Market Intelligence solution. This role reports to the Team Manager of Customer Success. The Customer Success Manager will manage and develop long-term partnerships with customers, increase user engagement, and facilitate product adoption. They will proactively manage the renewal process, implement strategies to increase retention, and identify opportunities for account expansion and revenue growth.

• Managing and developing long-term partnerships with customers
• Working closely with customers to increase user engagement and facilitate product adoption
• Proactively managing the renewal process to secure timely renewals and minimize churn
• Implementing strategies to increase retention and reduce attrition rates
• Identifying opportunities for account expansion and revenue growth
• Proactively presenting upsell and cross-sell opportunities
• Developing strategies from Similarweb data to help customers reach their business goals and KPIs
• Sourcing, outbounding, and landing new contacts within a client’s organization

Requirements:

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills
• Ability to identify opportunities, problem-solve, and provide effective solutions
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners

Similarweb offers:

• Opportunity to work with a powerful market intelligence platform
• A collaborative, high-energy team environment
• Competitive perks & benefits
• Opportunities for career growth
• A diverse and inclusive workplace