Technical Account Manager

Job Description

Alarm.com is looking for a Technical Account Manager (TAM) to join their international team in northern Europe. The successful candidate will be based in either the UK or The Netherlands and will act as the market expert in the region. The TAM will support pre-sales engineering, in-country launch planning, and ongoing key account management and development.He/She will have two main areas of focus:

• Driving the Technical Onboarding process
• Managing a subset of Alarm.com’s key international partners

Responsibilities:

• Managing technical sales relationships with select partners
• Acting as the escalation point for technical issues
• Providing product support and training to partners
• Championing development requirements by gathering feedback
• Representing Alarm.com at trade shows and events
• Demonstrating understanding of Alarm.com product features
• Supporting the Sales Team during pre-sales
• Creating training materials
• Conducting local and remote tests for new features

Requirements:

• Degree in Engineering, IT, Math, or sciences preferred
• Fluency in English is essential, plus one other European language is preferred
• Strong communication skills
• Self-starter who can operate independently
• Knowledge of consumer, cloud, and IoT technology
• Strong people skills and customer service orientation
• Excellent problem-solving skills
• Ability to meet deadlines
• Flexible and positive attitude
• Availability to travel up to 50%
• Experience with electronic security, access control, home automation, or video over IP is a plus

Alarm.com offers:

• Collaboration with outstanding people
• Opportunity to make an immediate impact
• Well-rounded experience
• Focus on fun team culture