Sales Engineer - California

Job Description

• Preparing and delivering sales and project-specific presentations.
• Assessing equipment and customer needs to determine system requirements.
• Developing and presenting training courses for internal and external customers.
• Providing customer feedback to product management, engineering, and development.
• Preparing cost estimates and site configurations.
• Analyzing cost-benefit ratios of equipment and software.
• Maintaining professional and technical knowledge.
• Identifying short and long-term strategies to address market changes.
• Investigating customer and product issues and recommending solutions.
• Creating technical content for advertising campaigns and the website.
• Supporting project installations remotely or on-site.
• Providing post-visit summaries and entering information in CRM.
• Communicating troubleshooting discoveries to the support department.

• Bachelor’s degree or equivalent industry experience.
• Minimum 2-4 years of engineering / Technical Support experience.
• 3 years of “Business to Business” support experience.
• Ability to travel 50-75%.
• Proficiency with Microsoft Office core products.
• Understanding of networking, IP video compression, security surveillance, and access control.

• A collaborative, fun, creative culture.
• Medical, dental, vision & prescription benefits starting day one.
• Generous medical plan subsidies and health savings account options.
• Up to $5,000 annual company match for 401k.
• Company-paid short-term/long-term disability, AD&D, and life insurance.
• Lifestyle Spending Account (LSA) for well-being needs.
• Paid maternity and paternity leave.
• Pet Insurance.
• Free annual membership to Care.com.
• Free access to the Headspace app.
• Paid Vacation and Sick/Wellness time.
• Paid Holidays.
• Educational Assistance Program.
• Employee Equipment Program.