Senior Manager / Director Customer Insights Fokus Energy & Utilities (m/w/d)

Job Description

Capgemini Invent is seeking a Senior Manager/Director Customer Insights to join their team. This role focuses on Customer Transformation and Energy & Utilities, shaping the future of businesses through digital innovation and transformation.

The role is based across multiple locations in Germany and is within a global consulting unit of the Capgemini Group. The person will contribute to innovative projects in international teams and a growing business in digital future topics.

Role Involves:

• Conceiving and leading strategy and transformation projects.
• Building and maintaining client relationships.
• Identifying client requirements and developing solutions in Customer Transformation and Energy & Utilities.
• Managing client campaigns and customer service activities.
• Developing and evaluating benchmarks for sales and customer service processes.
• Optimizing B2B/B2C sales.
• Building/optimizing an E-2-E Lead2Cash journey (Customer Journey).

Requirements:

• Several years of experience in management consulting within Customer Transformation and Energy & Utilities.
• Passion for topics related to energy sales (customer centricity/ experience, product development, meter-to-cash operations).
• Experience in the energy industry, especially in relevant sales processes and organizations.
• Relevant experience in project management, leadership & acquisition, as well as creating and selling service offerings.
• Desirable: initial experience with AI in customer service and sales.
• An outstanding degree in (energy-)economic, technical or information technology orientation.
• Enjoy the combination of technological understanding, strategic analysis and implementation work.
• High reliability, team spirit and fit for a world leading management consultancy.
• Excellent presentation and moderation skills as well as very good MS Office skills.
• Excellent German and English skills.

What Capgemini Invent offers:

• Innovative projects and international teams.
• Values-oriented corporate culture.
• Transparent career prospects and training opportunities.
• Long-term work-life balance model.