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Capgemini Invent is seeking a Senior Manager/Director Customer Insights to join their team. This role focuses on Customer Transformation and Energy & Utilities, shaping the future of businesses through digital innovation and transformation.
The role is based across multiple locations in Germany and is within a global consulting unit of the Capgemini Group. The person will contribute to innovative projects in international teams and a growing business in digital future topics.
Role Involves:
- Conceiving and leading strategy and transformation projects.
- Building and maintaining client relationships.
- Identifying client requirements and developing solutions in Customer Transformation and Energy & Utilities.
- Managing client campaigns and customer service activities.
- Developing and evaluating benchmarks for sales and customer service processes.
- Optimizing B2B/B2C sales.
- Building/optimizing an E-2-E Lead2Cash journey (Customer Journey).
Requirements:
- Several years of experience in management consulting within Customer Transformation and Energy & Utilities.
- Passion for topics related to energy sales (customer centricity/ experience, product development, meter-to-cash operations).
- Experience in the energy industry, especially in relevant sales processes and organizations.
- Relevant experience in project management, leadership & acquisition, as well as creating and selling service offerings.
- Desirable: initial experience with AI in customer service and sales.
- An outstanding degree in (energy-)economic, technical or information technology orientation.
- Enjoy the combination of technological understanding, strategic analysis and implementation work.
- High reliability, team spirit and fit for a world leading management consultancy.
- Excellent presentation and moderation skills as well as very good MS Office skills.
- Excellent German and English skills.
What Capgemini Invent offers:
- Innovative projects and international teams.
- Values-oriented corporate culture.
- Transparent career prospects and training opportunities.
- Long-term work-life balance model.
Capgemini Invent
Based on typical digital and strategy consulting job postings, Capgemini Invent is the Capgemini Group's innovation, consulting, and transformation powerhouse. They help businesses envision and build future-ready strategies, focusing on digital transformation, data-driven insights, and customer experience. Capgemini Invent specializes in combining strategy, technology, data science, and creative design to create innovative solutions and drive meaningful change for clients across industries. They operate in a dynamic and collaborative environment, partnering with clients to navigate complex challenges and achieve tangible business outcomes.