Clash
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Job Description
Capgemini Invent is seeking a Senior Consultant/Manager to join their team and drive innovative strategy and transformation projects. The role involves shaping digital futures in Customer Service and Customer Experience for notable companies.
The Senior Consultant/Manager will work in highly motivated teams, creating forward-looking target concepts and customer journeys. They will conduct workshops and Design Thinking sessions, implement project content, and identify digital Customer Experience solutions. The role also focuses on analyzing technologies for automation and evolving service units into engagement centers.
Capgemini Invent offers innovative projects, international teams, a value-oriented culture, transparent career paths, and a long-term work-life balance model.
Role Involves:
- Steering innovative strategy and transformation projects.
- Designing digital futures in Customer Service and Customer Experience.
- Conducting workshops and Design Thinking sessions.
- Identifying digital Customer Experience solutions.
- Analyzing technologies for automation potentials.
- Optimizing processes with a focus on sales aspects in service.
- Generating global offers for new and existing customers.
- Collaborating with start-ups and solution providers.
Requirements:
- Several years of practical project experience in Customer Service and Customer Experience.
- Initial responsibility as (partial) project manager.
- Strong understanding of Customer Service and Customer Experience technologies.
- Excellent degree in economics, technology, or information technology.
- Enjoyment in combining technological understanding, strategic analysis, and implementation.
- High reliability, team spirit, and fit for a leading management consultancy.
- Excellent presentation and moderation skills, as well as very good MS Office skills.
- Excellent German and English skills.
What This Role Offers:
- Innovative projects and international teams.
- Successful growth in digital future topics.
- Long-standing, value-oriented corporate culture.
- Transparent career prospects and development opportunities.
- Long-term work-life balance model.
