Technical Account Manager

Job Description

Talkdesk is seeking a Technical Account Manager (TAM) to focus on the technical success of its customer accounts. The TAM will understand and advance the business needs of Talkdesk’s most valuable customers through consultation, optimization, and training on the Talkdesk platform. The ideal candidate is personable, curious, customer-oriented, motivated by novel challenges, and enjoys learning and tinkering with new technologies.Talkdesk embraces FAST, its fundamental operating principles that define who they are as an organization. These principles drive them to make the impossible possible.Role Involves:

• Serving as the primary technical point of contact for Talkdesk’s largest, most strategic customers.
• Partnering with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.
• Understanding customer use cases, summarizing customer complaints, communicating best practices, and documenting requirements (functional and technical) needed to address client needs.
• Leveraging strong technical acumen to identify opportunities and formulate dynamic technical solutions to unexpected situations.
• Overall management of open issues/projects and technical communication with Customers.
• Using in-depth knowledge of the solution to offer training to assigned customer teams.
• Conducting engaging demos of feature enhancements for new and existing customers.

Requirements:

• 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment.
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
• A passion for helping people solve problems and proven ability to understand changing technologies.
• Excellent verbal and written communication skills in English and meticulous attention to detail.
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.
• Ability to work cross-functionally in a fast-paced environment.

Role Offers:

• Travel requirement: up to 20%.