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Mortgage Assistance SPOC

Mortgage Assistance SPOC, handling default mortgages, loss mitigation.
Valon
On-Site
United States
Undisclosed salary
Job Description

Valon is seeking a Mortgage Assistance SPOC to serve as the primary point of contact for homeowners in default. The ideal candidate enjoys tackling complex problems and has a background in mortgage servicing and loss mitigation.

Responsibilities:

  • Complete assigned queues in a timely manner.
  • Communicate with clients regarding delinquent borrowers and default milestones.
  • Respond to client/investor, homeowner, and/or internal inquiries in compliance with SLAs and RESPA, state, and federal guidelines.
  • Respond to foreclosure attorneys regarding bidding instructions, account status updates, payoff and reinstatement quotes, and/or general account inquiries.
  • Evaluate homeowners' eligibility for mortgage assistance plans.
  • Negotiate workout agreements and draft trial, repayment, and/or forbearance plans and/or loss mitigation agreements as needed.
  • Monitor pre-foreclosure and foreclosure populations, mortgage assistance production reports, and other default-related reports as assigned.

Requirements:

  • 1+ years of experience in collections and/or loss mitigation.
  • Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing.
  • Previous experience in GSE servicing including, but not limited to, loan modifications and forbearances.
  • Exceptional oral and written communication skills.
  • Strong problem-solving abilities.
  • Strong multitasking abilities.
  • Attention to detail.
  • Ability to obtain and maintain MLO licenses throughout tenure with the company.
  • Bachelor's degree (Ideal)
  • Bilingual proficiency in Spanish and English (Ideal)
  • Active MLO state licenses in NMLS (Ideal)

Valon offers:

  • Competitive salary
  • 401(k) plan with a 4% annual match
  • 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
  • Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
  • In-office snacks and drinks (and Bagel Fridays!)
  • Quarterly possibilities for promotion and annual performance reviews
  • 12 weeks of FULLY PAID time off for birthing and non-birthing parents
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Valon

Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.

All Jobs at Valon (37)