Support Engineer (f/m/d) Cloud

Job Description

IONOS, a leading European cloud infrastructure provider, is seeking a Support Engineer to join their team in Berlin. The ideal candidate will possess strong communication skills, technical expertise, and a customer-centric approach to assist customers with their public cloud infrastructure.

This role involves:

• Supporting a modern, high-performance public cloud.
• Assisting customers with questions about cloud usage.
• Helping customers set up and operate their virtual infrastructure.
• Managing incidents and service requests independently.
• Contributing to the continuous improvement of services and processes.

The requirements for this role include:

• Fluent German and good English skills.
• Extensive experience with Linux and Microsoft operating systems.
• Proficiency in command-line tools (Bash, PowerShell).
• Strong service management skills.
• Excellent knowledge of Apache, DNS, DHCP, routing, firewalling, FTP, SSH, and VPN administration.
• Solid understanding of IT infrastructures, networking, and virtualization.
• Process-oriented and a team player.
• Willingness to work shifts and be on-call.

IONOS offers:

• Hybrid working model with home office option.
• Flexible working hours.
• Modern office space with excellent transport links.
• Employee discounts.
• Employee events.
• Training and development opportunities.
• Health offers.