Customer Success Manager

Job Description

Brightflag is seeking a highly motivated and experienced Customer Success Manager to work with global enterprise customers. The Customer Success Manager will be responsible for delivering ongoing value and client success post-sales, building relationships with multiple stakeholders, articulating value, and managing a strategic book of business of high-ARR customers. The ideal candidate will ensure customer renewal by delivering value across diverse industries.Role involves:

• Establishing trusted advisor relationships with customer executive sponsors.
• Tracking progress toward customer goals during regular meetings.
• Providing product-oriented recommendations to customers.
• Delivering Executive Business Reviews (EBRs).
• Identifying blockers to client success and developing mitigation strategies.
• Articulating and reinforcing the value customers are obtaining from Brightflag’s solutions.
• Addressing customer inquiries and managing requests through to completion.
• Conducting regular health checks to identify risks.
• Understanding and tracking customer product feedback.

Requirements:

• 5+ years in a CSM role at a SaaS company.
• Experience building relationships with executive stakeholders.
• Proficient in working with data and presenting data to tell a story.
• Ability to take full ownership of your book of business.
• Ability to manage multiple priorities simultaneously.
• Naturally curious and strives to become an expert on the product and industry.

Brightflag offers:

• Competitive base salary with OTE range of $125,000 to $150,000.
• 20 days PTO + 4 company ‘Reset’ days throughout the year.
• Comprehensive health insurance, life insurance and long term illness/income protection.
• Hybrid working arrangement.
• Learning subsidy.
• Wellbeing program & stipend.
• Home office set-up supports.