Software Engineer ll - AI

Job Description

Talkdesk is seeking a Software Engineer II - AI to join their dynamic engineering team in Porto. The company is a global leader in customer experience solutions powered by AI, committed to redefining customer experiences through innovative cloud-based AI and big data technologies. Talkdesk values inclusivity, diversity, and giving back to the community.

In this role, the Software Engineer will contribute to the development of AI-driven architectures that power Talkdesk's intelligent customer engagement platforms. The engineer will play a key role in shaping AI-powered customer experiences and enhancing the efficiency of service platforms.

Responsibilities include:

• Developing, testing, and deploying a cloud-based data foundation system and AI agent platform.
• Leveraging AI/ML models and applying prompt engineering techniques.
• Conducting data analysis across structured, semi-structured, and unstructured data.
• Utilizing technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Working effectively with team members and delivering projects independently.
• Delivering scalable solutions that align with established technical designs and industry best practices.
• Maintaining clear and effective communication with team members and stakeholders.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Strong development experience in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
• Understanding of database concepts and SQL.
• Strong written and verbal English communication skills.
• Experience in cloud service development is a plus.

Talkdesk offers:

• Opportunity to work with cutting-edge technologies like AI and big data analytics.
• A dynamic and collaborative work environment.
• A hybrid work model.
• Potential for professional growth and development.