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Job Description
Pushpay is seeking a Strategic Customer Success Manager to cultivate relationships with key enterprise clients. This role is pivotal in ensuring customer retention, driving renewals, and expanding business opportunities within a designated portfolio. The ideal candidate will structure contract terms and pricing to align with business objectives, fostering customer satisfaction and value realization from the Pushpay platform.
Responsibilities:
- Managing revenue retention and achieving targets to ensure customer loyalty.
- Driving adoption of Pushpay solutions and engaging givers to maximize platform usage.
- Upselling additional products and features to enhance the customer experience.
- Conducting high-volume sales activities, including calls and emails, to address complex customer needs.
- Providing Pushpay product training and assistance to facilitate successful deployment and adoption.
- Leading on-site business review presentations to strengthen relationships and achieve predetermined success outcomes.
- Cultivating relationships with senior and C-level executives to enhance engagement with strategic customers.
- Managing the full-cycle renewal process, from initial prospect engagement to deal closure.
Requirements:
- Bachelor’s Degree or equivalent experience.
- 5+ years of experience in inside sales, account management, or renewal team management.
- Proficiency in Salesforce.com or similar CRM systems.
- Strong understanding of the Not-for-Profit, Education, or Faith verticals.
- Proven track record of quota attainment.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive approach to challenges.
Pushpay Offers:
- 100% employer-paid premiums for Medical, Dental, and Vision for employee
- 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
- 401K match
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure
- Paid parental and adoption leave
Pushpay
Pushpay, including its Resi Media division, delivers technology solutions such as mobile apps, management software, and giving platforms. It focuses on helping organizations and communities enhance connection and belonging. Resi Media specializes in providing reliable live streaming technology for various organizations globally. Pushpay supports over 10,000 customers and has processed over $15 billion in charitable giving, underlining its commitment to facilitating social good. The company is experiencing rapid growth through acquisitions and expanding its team.
All Jobs at Pushpay (16)