Principal Product Manager, Partner Experience

Job Description

Xometry is seeking a Principal Product Manager, Partner Experience to lead the strategy and execution for its manufacturing partner-facing products. This role is pivotal in ensuring Xometry’s partners have a seamless, productive, and profitable experience from onboarding to order completion. The Principal Product Manager will be responsible for building and optimizing tools that empower thousands of manufacturers across the globe, driving quality, efficiency, and growth.Responsibilities:

• Define and lead the product vision, roadmap, and strategy for the Partner Experience product domain.
• Collaborate closely with operations, engineering, and partner support teams to deeply understand the challenges and needs of manufacturers.
• Identify key friction points in partner onboarding, quoting, fulfillment, and payment, and develop scalable product solutions.
• Establish and track KPIs related to partner retention, NPS, fulfillment quality, and order success rates.
• Drive product development in a fast-paced environment, ensuring timely delivery and high-quality execution.
• Advocate for partners across the organization and ensure their voice is embedded in Xometry’s long-term strategy.

Qualifications:

• 8+ years in product management with at least 3 years leading PMs or product teams
• Experience building B2B marketplaces, SaaS tools for supply chains, or platforms serving SMBs.
• Proven track record of solving complex operational or logistical problems through technology.
• Strong data analysis skills and familiarity with experimentation frameworks.
• Excellent stakeholder management and communication abilities.

Xometry offers:

• Opportunity to lead strategy and execution for manufacturing partner-facing products.
• A chance to build and optimize tools for thousands of manufacturers globally.
• A role pivotal in ensuring a seamless, productive, and profitable partner experience.