Senior Product Manager, Post Order Experience

Job Description

Xometry, a company connecting people with manufacturers, is seeking a Senior Product Manager to enhance the post-order customer experience. This role focuses on optimizing the journey from order confirmation to delivery, ensuring customer satisfaction and loyalty. The Senior Product Manager will collaborate with cross-functional teams to improve transparency, streamline resolution paths, and proactively address customer pain points.

Responsibilities include:
• Defining and prioritizing the roadmap for post-order touchpoints.
• Collaborating with engineering, design, and customer service.
• Working with supply chain and logistics teams to reduce turnaround times.
• Building features to address customer pain points and increase CSAT/NPS.
• Driving a data-informed approach using experimentation and user research.
• Acting as the voice of the customer internally.

Requirements include:
• 5+ years of product management experience, ideally with B2B or transactional platforms.
• Experience with order management, fulfillment tracking, or support tooling preferred.
• Strong customer empathy and experience with user-centered product development.
• Familiarity with agile product development, data tools, and experimentation frameworks.

Xometry offers:
• Opportunity to own and optimize the customer journey.
• Collaboration with cross-functional teams.
• A chance to drive a data-informed approach to product development.