Customer Engineer

Job Description

Aisera, a leading provider of AI Copilot solutions, is seeking a Customer Engineer to join its Customer Success team. This role is based in Palo Alto, CA, and requires an onsite interview. The Customer Engineer will be the primary technical point of contact for assigned customer accounts, ensuring their health and working to achieve their goals, solve technical issues, and answer technical questions. Responsibilities:

• Be the primary technical point of contact for customers.
• Verify that Aisera has access to the right information from customer backend systems.
• Train the AI system to provide the best answers to questions.
• Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge).
• Triage any technical issues reported by customers and work with Engineering toward the resolutions.

Requirements:

• 5 years of Customer engineering, and/or software development, experience.
• Experience in customer facing roles required.
• Knowledge of scripting using bash, Java, JavaScript, Python, or similar scripting/programming language.
• Knowledge of REST APIs – how to make calls and troubleshoot errors.
• Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO.
• Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc.
• Knowledge of AI technologies is a plus.
• Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field.

Aisera offers:

• A dynamic and fast-paced work environment.
• Unbound growth opportunities.