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Strategic Customer Success Manager- West

Strategic Customer Success Manager to ensure customer success and growth.
Cresta
Remote
United States
Undisclosed salary
Job Description
Cresta is seeking a Strategic Customer Success Manager to drive customer success and business growth. This role involves being a trusted advisor, leading strategic initiatives, and driving long-term customer value. The Strategic Customer Success Manager will work with high-value, complex customer relationships.

Responsibilities include:
  • Fostering strategic relationships with customers.
  • Developing and executing success plans.
  • Analyzing and improving the customer journey.
  • Driving stakeholder mapping and engagement strategies.
  • Driving renewal and expansion efforts.
  • Tracking key Customer Success metrics.
  • Collaborating with sales, marketing, product, and engineering teams.
  • Managing customer accounts and conducting business reviews.
  • Advocating for customer needs in product roadmap discussions.
  • Building and configuring the Cresta product for customers.

Requirements:
  • 4-6 years of Customer Success or Account Management experience in a SaaS or Contact Center environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Autonomous and self-sufficient.
  • Willingness to travel (25%).
  • Ability to work across EST - PST time zones.

Cresta offers:
  • Medical, dental, and vision plans.
  • Paid parental leave.
  • Monthly Health & Wellness allowance.
  • Work from home office stipend.
  • Lunch reimbursement for in-office employees.
  • Flexible PTO.
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