Managed Services Lead

Job Description

NeuraFlash, a leader in AI and Salesforce innovation, is seeking a Managed Services Lead. This role involves serving as a Solution Architect, providing industry best practices, and leveraging Salesforce technologies like Experience Cloud, Service Cloud, and Sales Cloud. The Managed Services Lead will translate business requirements into well-architected solutions, drive continuous improvement, and lead 3 to 4 managed services engagements concurrently, supported by consultants in India and Colombia. They will also own client and team onboarding activities, define user personas, write user stories, and track budget consumption.

• Serve customers as a Solution Architect
• Translate business requirements into well-architected solutions
• Lead 3 to 4 managed services engagements
• Define User Personas
• Write and groom User Stories

Requirements include significant business process, technical consulting, or enterprise architecture experience, a solid understanding of the Salesforce Platform, 3-5+ years of hands-on Salesforce platform experience, and strong communication skills. A Certified Salesforce.com Admin with Sales Cloud or Service Cloud Consultant certifications is also required.

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform
• 3-5+ years of hands on Salesforce platform experience
• Strong written and oral communication
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

NeuraFlash offers remote and in-person work options, flexibility, collaboration, and a culture of celebration.