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Job Description
NeuraFlash is seeking a Managed Services Lead to redefine the future of business through AI and technologies like Agentforce. The company is a trusted leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences. NeuraFlash was selected as the only partner for the private beta prior to launch of Agentforce. Post-launch, they’ve earned the distinction of being Salesforce’s #1 partner for Agentforce.
The Managed Services Lead will serve customers as a Solution Architect, providing industry best practices and leveraging Salesforce technology. This role involves driving continuous improvement and innovation on long-term customer engagements.
Role Involves:
- Serving as a Solution Architect
- Translating business requirements into well-architected solutions
- Leading managed services engagements
- Defining User Personas and writing User Stories
- Tracking budget consumption
- Managing engagement status and customer communication
- Configuring the Salesforce platform
- Coaching junior team members
Requirements:
- Significant business process, technical consulting, or enterprise architecture experience
- Solid understanding of the Salesforce Platform
- 3-5+ years of Salesforce platform experience
- Willingness to learn new technologies
- Strong communication skills
- Client-facing experience in pre-sales, project management, and solution delivery
- Experience writing user stories
- Salesforce.com Admin certification with Sales Cloud or Service Cloud Consultant certifications
What NeuraFlash Offers:
- Remote & In-Person work
- Flexibility
- Collaboration
- Celebration
