Senior Business Systems Analyst, Salesforce

Job Description

Twilio is seeking a Senior Business Systems Analyst, Salesforce to join their team. This role focuses on building tools and solutions for Go-To-Market teams, driving system, process, and data improvements across the Sales, Revenue Operations, and GTM organization. The Senior Business Systems Analyst will work within the Sales Automation team to support, build, and maintain solutions for the opportunity lifecycle value stream.

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce and adjacent technologies.
• Develop and maintain a holistic view of CRM-based processes and user personas.
• Own projects end-to-end to improve how Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud, and ETL tools.
• Translate business requirements into technical solutions.
• Engage in requirement gathering and stakeholder management.
• Partner with 3rd party vendors to implement new features and design custom solutions.

Requirements:

• 4-8 years of experience with Salesforce implementation, Support and Maintenance.
• Experience with Salesforce admin work and Sales Cloud / opportunity management.
• Ability to understand business needs and translate user requirements into system requirements
• Salesforce Admin Certification
• Knowledge of and experience with Salesforce Flow
• Strong presentation, communication, and facilitation skills
• Ability to translate complex technical architecture into digestible information
• Experience collaborating with a global team

What Twilio offers:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program