Bot Quality Specialist

Job Description

Ethos is seeking a Bot Quality Specialist to ensure the quality and effectiveness of its automated customer interactions. The successful candidate will be responsible for testing and optimizing automated experiences, including self-service flows, AI-powered chatbots, and automated email communications. Ethos is looking for someone detail-oriented, passionate about customer experience, and skilled in testing conversational interfaces and automation platforms.

Key Responsibilities:

• Test and validate chatbot and automation workflows.
• Identify, document, and track bugs and user experience issues.
• Collaborate with product, engineering, and CX teams to improve bot flows.
• Conduct regression testing after updates.
• Analyze conversation logs and user feedback.
• Develop and maintain test cases and testing documentation.
• Monitor bot performance metrics and recommend improvements.

Qualifications:

• 2+ years of experience in testing automation, chatbots, or conversational AI.
• Experience with chatbot testing tools or automation platforms.
• Strong analytical skills with attention to detail.
• Familiarity with customer experience and usability testing principles.
• Excellent communication and collaboration skills.
• Ability to work cross-functionally with product, engineering, and customer experience teams.