Patient Support Specialist - Part-Time, Manila (UK Support)

Job Description

Eucalyptus is seeking a part-time Patient Support Specialist to join their team in Manila, Philippines, to provide support for their UK operations. Eucalyptus is a digital healthcare company focused on solving healthcare challenges through its various clinics.This role involves:

• Supporting patients through various conditions via email and phone.
• Collaborating remotely with doctors, pharmacies, and delivery partners.
• Identifying opportunities to improve products, processes, or services.

The ideal candidate should have:

• 3+ years of experience in customer care or equivalent.
• An interest in healthcare and wellness.
• Strong written and verbal communication skills.
• Familiarity with computer skills and customer service software.
• Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company is a plus.
• Experience in quality assurance and process assurance is a plus.
• Experience handling English phone lines is a plus.

Eucalyptus offers:

• A MacBook for Work.
• An awesome space in Makati to work with your peers.
• Generous vacation and sick leave policies.
• Health insurance.
• Transportation allowance.
• 13th month pay in addition to all the regular statutory benefits (SSS, PhilHealth, and HDMF).
• Annual professional development budget and additional leave credits.