Staff Customer Resident Architect

dbt Labs is seeking a Staff Customer Resident Architect to provide technical guidance to strategic accounts. The role involves supporting pre-sales, accelerating adoption, enabling key migrations, and mitigating churn risks. The ideal candidate will deploy RA-level expertise to drive growth, retention, and expansion.

Responsibilities:

• Support strategic pre-sales opportunities with technical expertise.
• Assist in launching and onboarding new customers to dbt Cloud.
• Execute proactive adoption plays, including migrations and new feature implementations.
• Lead reactive adoption initiatives to de-risk churn and position accounts for growth.
• Advise on architecture, design, implementation, and troubleshooting in dbt Cloud environments.
• Build solution MVPs and guide long-term technical strategies.
• Partner with Customer Solutions Architects (CSAs), Sales, and Support.
• Provide feedback to Product and Engineering to improve customer experience.
• Track and manage capacity and engagement effectiveness.

Requirements:

• 5+ years in technical customer-facing roles.
• Expertise with a modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift).
• Hands-on experience with dbt Cloud.
• Strong SQL proficiency; working knowledge of Python.
• Experience leading technical project delivery.
• Clear communication skills.
• Collaborative mindset.
• Willingness to travel 2–4 times per year.

Benefits:

• Unlimited vacation time.
• 401k plan with 3% company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Health & wellness stipend.
• Flexible stipends for home office, learning, and office space.