Product Operations & Customer Support Specialist

Job Description

TaskHuman is seeking a Product Operations & Customer Support Specialist to provide support for product operations and customer satisfaction. This role requires a versatile individual with strong attention to detail and the ability to collaborate across teams. The Product Operations & Customer Support Specialist will work closely with the product, marketing, and customer success teams to ensure organization, efficiency, and responsiveness as the company scales.Responsibilities include:

• Supporting client launches and collaborating with CSMs
• Managing and organizing cross-functional projects
• Assisting with program and content uploads
• Responding to user inquiries in a timely and friendly manner
• Troubleshooting and escalating issues
• Tracking customer trends and issues
• Maintaining organization and documentation
• Supporting translated content and region-specific needs

Requirements include:

• Bilingual proficiency in English and Arabic
• Ability to work US hours schedule as needed
• Ability to work independently and in a virtual team environment
• 2+ years of administrative, client service, or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable, and HubSpot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal, and written communication skills
• Genuine interest in the mission of TaskHuman

TaskHuman offers:

• A role that supports both product operations and customer support
• Opportunity to collaborate with multiple teams
• A chance to contribute to a company focused on human connection