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Implementation Engineer - Portuguese speaking (Mexico)

Implementation Engineer for Cisco ThousandEyes, Portuguese speaking, Mexico City.
Cisco ThousandEyes
On-Site
Mexico
Undisclosed salary
Job Description
Cisco is seeking an Implementation Engineer for its ThousandEyes platform, focusing on the Brazilian market. This role involves engaging with customers to deliver enablement, implementation, and optimization services for their ThousandEyes deployment. The ideal candidate will be a ThousandEyes product expert with monitoring system expertise and a solid foundation in core network architecture.

Role involves:
  • Guiding customers on deploying and implementing the ThousandEyes product
  • Implementing ThousandEyes in customer environments efficiently
  • Delivering product implementation and integration services
  • Leading multiple concurrent projects
  • Delivering training and industry best practice discussions
  • Building value-based relationships with customers
  • Leveraging enterprise data analytics to track and report on customer engagement
  • Contributing to best practice creation and maintenance
  • Tracking and reporting on utilization and work performed

Requirements:
  • A standout "customer first" attitude
  • Bachelor’s or advanced degree in a technical field, or equivalent experience
  • 3-5 years in a customer-facing role
  • Project management and consulting experience
  • Firm grasp of network and application protocols
  • Experience with Cloud/SaaS software products is a plus
  • Experience maintaining or implementing LAN/WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
  • Outstanding communication and problem-solving skills
  • Deep technical acumen
  • English and Portuguese written and spoken communication skills (at C1/native level)

Role offers:
  • Opportunity to work with a leading Digital Experience Assurance platform
  • Engagement with large enterprise customers
  • Involvement in project planning, implementation, and documentation of monitoring services
  • Delivery of end-user training and optimization services
  • Exposure to a fast-paced, multifaceted environment
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Cisco ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that helps organizations ensure optimal digital experiences across all networks. Leveraging AI and comprehensive telemetry data from cloud, internet, and enterprise networks, ThousandEyes enables proactive detection, diagnosis, and remediation of issues. Integrated within Cisco's technology portfolio, it delivers AI-driven insights for networking, security, collaboration, and observability, facilitating scalable deployments and enhanced end-user experiences.

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