Principal Product Utilization and Adoption

Job Description

Anaplan is seeking a Principal Product Utilization and Adoption to join their Operational Excellence Group. This role is crucial for ensuring users are empowered, confident, and successful with Anaplan's products, especially AXL. The Principal will lead efforts to make product experiences usable and learnable, developing adoption strategies that guide users to value from day one. They will work cross-functionally to embed adoption principles across product development, launch, and post-launch stages, bridging the gap between product capability and user adoption.Role involves:

• Defining and championing user enablement and adoption strategies.
• Developing frameworks and templates for onboarding and feature walkthroughs.
• Assisting in the strategy and execution of in-product instructions and learning content.
• Acting as an enablement advisor across functions, training teams on product adoption principles.
• Defining success metrics related to enablement and adoption.

Requirements:

• 5+ years of experience in user enablement, product adoption, or customer success in a SaaS or enterprise environment.
• Deep understanding of business processes.
• Experience designing and deploying in-product onboarding and training content.
• Strong communication and storytelling skills.
• Proven track record of driving adoption and engagement.
• Familiarity with enterprise platforms or planning tools (AXL experience a plus).

Anaplan offers:

• A chance to work in a company that values diversity, equity, inclusion, and belonging.
• An environment where you can bring your authentic self to work.
• Opportunity to impact user success and drive long-term value realization.