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Job Description
Zenvia is seeking a proactive and collaborative individual to join their team as a Junior Support Analyst. This is a remote position. The ideal candidate will be passionate about problem-solving, technology, and continuous learning.
The role involves providing technical support to clients, maintaining excellent customer service, managing metrics efficiently, and proactively seeking knowledge through various learning resources. The candidate will also learn about the company's tools, simulate problems, provide feedback, and follow defined processes.
Responsibilities:
- Providing technical support to clients
- Maintaining excellent customer service
- Managing metrics efficiently
- Proactively seeking knowledge
- Learning about company tools
- Simulating problems
- Providing feedback
- Following defined processes
Requirements:
- Experience in N1 and N2 technical support
- Experience in customer service
- Basic knowledge of HTML
- Understanding of system logic
- Knowledge of integration and data exchange
- Knowledge of relational databases
- Basic knowledge of APIs
- Knowledge of support tools
- Good communication and writing skills
- Emotional intelligence and resilience
Zenvia offers:
- Remote work and flexible hours
- Comprehensive benefits program (Zenvia Care)
- Healthcare plan without co-participation
- Wellness care benefits
- Parental care benefits
- Home office support
- Career development programs
- Profit sharing
- Informal work environment
