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IT Helpdesk Support (Hybrid - Singapore based)

IT Helpdesk Support role in Singapore, hybrid, remote-first.
G-P
Remote
Hybrid
On-Site
Singapore
Undisclosed salary
Job Description
G-P is seeking an IT Helpdesk Support to provide top-class IT support to all G-P users. This is a hybrid role based in Singapore, requiring 1-2 days per week in the office. The role involves effective ticket management within Level 1 & 2 support.

Role involves:
  • IT ticket resolution via a Helpdesk Ticketing system.
  • Work closely with global colleagues across IT Support.
  • Document all operating procedures, automation, and best practice initiatives.
  • Ensure all approved software are catalogued, licensed, and under agreed SLA support.
  • Work with third party managed services providers/ vendors.
  • Apply and enforce all Information security policies.
  • Enforce established standards for client hardware, security, and software.
  • Queue and Ticket Management (Service Now)
  • Building laptops and MacBooks for onboarding purposes.
  • New user account provisioning (onboarding process)
  • Ad Hoc IT projects

Requirements:
  • 2 - 4 years of previous IT support experience.
  • ITIL best practice for IT Service Management ITIL V3 or V4 certification.
  • Experience supporting users in a cloud-based environment.
  • Previous experience in a Support Team role (helpdesk or Deskside Support)
  • Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS)
  • A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Google Workspace, MS Office 365 administration, client configuration, mobile device management and deployment
  • Knowledge of client automation tools (Intune, Jamf, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack)
  • Strong communication skillset both technical and end user level.
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