Client Experience Coordinator

Job Description

• Collaborating with the wider business to execute client transactions.
• Liaising with clients and managing property throughout the sale cycle.
• Working closely with Legal and Business Manager/Director on sale agreements.
• Reviewing compliance reports (AML, ALR) and completing High-Value Lot reports (HVL).
• Managing consignment agreements and terms of sale.
• Ensuring all required legal and compliance documentation are on file.
• Issuing timely and accurate client communications on payment status.
• Supporting the processing and allocation of payments.
• Coordinating the movement of property internally and externally.
• Preparing and soliciting required legal documentation.

• Degree in business administration or equivalent field preferred.
• At least 1-2 years related work experience in operations and client services.
• Knowledge in logistics, including current domestic and international packing methods, transportation methods and regulatory compliance.
• Exceptional client service skills including strong verbal and written communication skills.
• Self-motivated, enthusiastic, and able to work both independently and as part of a team.
• Ability to multi-task, prioritize and manage challenging deadlines.
• Strong knowledge of Microsoft Office, particularly Word, Excel, Outlook.
• Prior experience with SAP is preferable.
• Able to work flexibly and on evenings as and when required.