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Job Description
Affirm is seeking a Staff Product Manager for Consumer Servicing to lead innovation in customer support. This role focuses on enhancing the experience for millions of customers and internal teams. The Staff Product Manager will streamline workflows, leverage AI and automation, and drive a thoughtful product roadmap. They will translate insights into strategy, define metrics, and build scalable systems. This position requires collaboration across various departments and the ability to navigate ambiguity.
Role involves:
- Understanding customers and agents through research and data.
- Championing operational excellence and streamlining workflows.
- Designing for scale through AI and automation.
- Driving an ambitious product roadmap.
- Translating insights into strategy.
- Defining metrics and using experimentation.
- Building scalable systems.
- Collaborating across the organization.
- Navigating tradeoffs and leading with conviction.
Requirements:
- At least 6 years of product management experience.
- Bachelor’s degree or equivalent practical experience.
- Ability to craft intuitive experiences for customers and agents.
- Ability to redesign service strategy and debug workflows.
- Strong product intuition and analytical rigor.
- Ability to move quickly and bring order to ambiguity.
- Strong communication and synthesis skills.
Role offers:
- Competitive benefits, including health care coverage.
- Flexible Spending Wallets for technology, food, and lifestyle needs.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan.
