Staff Product Manager, Consumer Servicing

Job Description

Affirm is seeking a Staff Product Manager, Consumer Servicing to drive innovation in customer support. The role focuses on shaping the experience of millions of customers and internal teams. This position is remote and based in Canada.

The Staff Product Manager will work closely with Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity. They will also identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume.

Role involves:

• Deeply understand customers and agents through research and data.
• Champion operational excellence and streamline workflows.
• Design for scale through AI and automation.
• Drive an ambitious product roadmap.
• Translate insights into strategy.
• Instrument and measure the right things.
• Build scalable systems for a growing business.
• Collaborate across the organization.
• Own ambiguity and unlock innovation.

Requirements:

• At least 6 years of product management experience in the software tech industry.
• Experience building for scale and empathy.
• Ability to thrive in complexity.
• Strong product intuition and analytical rigor.
• Operate with ownership and drive outcomes.
• Communicate effectively to drive clarity.

Affirm offers:

• Competitive benefits package.
• Health care coverage with premiums fully covered.
• Flexible Spending Wallets for technology, food, lifestyle, and family forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan.