Sr. TechOps Analyst

Job Description

Pismo is seeking a Sr. TechOps Analyst to ensure seamless operational experiences for clients and internal teams. The TechOps area is structured around Support Operations and ITSM Governance, acting as a central hub connecting stakeholders across the organization. The analyst will provide essential tools, processes, and operational reporting to support daily activities, managing and resolving a wide range of inquiries.

What this role involves:

• Tracking and monitoring resilience initiatives.
• Defining and measuring availability metrics.
• Collaborating with Engineering and SRE teams.
• Engaging with incident management teams.
• Collaborating with teams for continuous improvement.
• Maintaining detailed records.
• Recommending and implementing improvements.
• Assisting in the development and delivery of training programs.

Minimum Qualifications:

• Strong understanding of system performance metrics and monitoring tools.
• Familiarity with resilience and availability metrics.
• Previous experience with SaaS or microservices.
• Ability to collect, analyze, and interpret data.
• Experience with observability tools such as Datadog, Grafana, or Dynatrace.

Desirable Qualifications:

• Experience working closely with incident and problem management processes.
• Skills to evaluate and create Root Cause Analysis for incidents.
• Elaboration of reports to senior stakeholders.
• Presentations for Stakeholders.