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Job Description
Truecaller is seeking a Senior Customer Success Manager to join their Enterprise Solutions Business Unit. This role is based in either Bangalore or Mumbai and focuses on building a scalable customer success function. The Senior Customer Success Manager will be responsible for nurturing customer relationships, ensuring customer satisfaction, and driving value for enterprise clients using Truecaller's platform.
Role Involves:
- Building and nurturing relations with customers.
- Helping customers onboard seamlessly.
- Understanding product feedback and working with the product team.
- Identifying opportunities for sales upgrades and cross-sells.
- Proactively managing churn across customers.
- Conducting joint business reviews.
- Monitoring processes and performance trends.
- Coordinating with internal cross-functional teams.
Requirements:
- 6+ years of professional experience.
- 3+ years of experience working with a high-velocity Customer Success team.
- Experience in the SaaS/Software product domain.
- Strong collaboration and interpersonal skills.
- Ability to interact with customers of various sizes.
- Ability to map the organization for relevant stakeholders.
- Ability to use automation tools.
- Excellent organizational skills and attention to detail.
- Excellent communication and negotiation skills.
- Customer-oriented attitude.
- Demonstrated operational excellence.
What Truecaller Offers:
- Competitive salary.
- 30 days of paid vacation.
- Flexible working hours.
- Private health insurance.
- Parental leave.
- Telephone bill reimbursement.
- Udemy membership.
- Wellness allowance.
