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Job Description
Xometry is seeking a Director of Product, Post Order to define and execute the strategic vision for Xometry’s post-order product suite. This role involves driving the development of innovative solutions that enhance customer satisfaction and streamline operations. The Director will collaborate with engineering, design, operations, and customer service teams.
What This Role Involves:
- Defining the product vision and roadmap for Xometry's post-order products.
- Collaborating with cross-functional teams to deliver seamless post-order experiences.
- Conducting in-depth analysis to understand customer post-order needs.
- Developing and implementing post-order product launch strategies.
- Owning the post-order product lifecycle and driving continuous enhancement.
- Utilizing analytics to measure and optimize post-order product performance.
- Staying informed about industry trends in post-order management and logistics.
- Overseeing the development of documentation and support materials.
Requirements:
- 10+ years of experience in product management, with 3-5 years leading product development teams.
- Strong business acumen to manage post-order business outcomes.
- Proven track record of successfully launching and scaling B2B post-order solutions.
- Excellent leadership and communication skills.
- Experience building high-performing product teams in a fast-growth environment.
- Strong analytical skills and a data-driven approach to decision-making.
- Ability to translate customer feedback into actionable post-order strategies.
- Executive presence and the ability to communicate post-order vision to stakeholders.
- Understanding of post-order processes, logistics, and customer service.
- Experience managing product roadmaps for post-order or related enterprise software.
- Experience working in a fast-paced, growth-oriented company.
What This Role Offers:
- Opportunity to define and execute the strategic vision for Xometry’s post-order product suite.
- Chance to collaborate with engineering, design, operations, and customer service teams.
