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Job Description
GitLab is seeking a Customer Success Architect (CSA) to join their team. This role is crucial for providing value to customers by aligning the GitLab platform with their business objectives and driving long-term success. The CSA will build strong relationships with key customers, serving as a trusted advisor and leveraging their understanding of DevSecOps practices and GitLab's software capabilities.
The Customer Success Architect will:
- Partner with customers to turn business outcomes into actionable objectives.
- Guide customers on GitLab platform best practices and use cases.
- Understand the customer journey and guide future adoption.
- Act as the GitLab liaison for customer inquiries and escalations.
- Own a book of assigned customers, focusing on adoption, retention, and satisfaction.
- Build Customer Success Plans and aid customers in achieving their goals.
- Program manage account escalations.
- Provide insights on new GitLab features.
- Support GitLab Services in identifying training opportunities.
Requirements for the role include:
- Understanding of Git and branching strategies.
- Knowledge of the software development lifecycle and pipeline.
- Understanding of continuous integration, continuous deployment, and DevSecOps.
- Experience in Customer Success or related roles.
- Experience partnering with customers to define and achieve business outcomes.
- Familiarity working with customers of various sizes.
- Exceptional communication and organizational skills.
- Strong team player with self-starter capabilities.
- Project management experience.
- Strong technical, analytical, and problem-solving skills.
- Alignment with GitLab's values.
- Ability to travel if needed.
- Fluent Arabic or Spanish.
