Director, People and Culture

Upgrade is seeking a Director of People and Culture to champion a purpose-driven, inclusive, and high-performing culture across the organization. This role involves leading a team of HR professionals, partnering with senior leadership, and driving strategies that elevate employee engagement and foster belonging.

About Upgrade:

• Fintech company providing affordable credit, mobile banking, and payment products.
• Recognized as a "Best Place to Work" and for diversity, women, culture, and veterans.

The role involves:

• Championing the organization’s mission, vision, and values.
• Leading the design and implementation of a cohesive people and culture strategy.
• Coaching and mentoring a high-performing team of HR professionals.
• Designing and launching enterprise-level initiatives to measure and improve employee engagement.
• Developing and executing proactive employee relations strategies.
• Providing expert counsel to leaders on conflict resolution and employee investigations.
• Partnering with Legal and HR leadership to develop and operationalize policies.
• Identifying current and future organizational capability needs.
• Leading the development of dashboards and reporting tools.
• Serving as a trusted advisor to the executive team.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• 10+ years of progressively responsible experience in HR.
• At least 5 years of managerial experience.
• Strong understanding of employment laws and regulations.
• Excellent interpersonal, communication, and negotiation skills.
• Proven track record of resolving complex employee relations issues.
• Strategic thinker with the ability to align employee relations initiatives with business goals.
• High level of integrity, confidentiality, and professionalism.

Upgrade offers:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Competitive 401(k) and RRSP program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives