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Technical Manager

Technical Manager to oversee customer accounts and digital transformation.
Backbase
On-Site
India
Undisclosed salary
Job Description
Backbase is seeking a Technical Manager to oversee a portfolio of customer accounts and ensure their success in digital transformation. The Technical Manager will be the key technical contact and advisor for customers implementing the Backbase platform. They will work with the Customer Success Manager and Delivery Manager on multiple accounts. This role requires a tech-savvy professional who can explain technical details to a non-technical audience and hold their own in technical discussions.

The role involves:
  • Defining and driving clients’ overall technical strategy.
  • Addressing product-related queries and engaging stakeholders.
  • Traveling to clients and building strong relationships.
  • Becoming an internal advocate for the client.
  • Identifying opportunities for better product adoption.
  • Providing guidance on best practices for custom components.
  • Helping the client align their requirements with the R&D roadmap.
  • Collaborating with Technical Support, Product Engineering, and Project Implementation teams.

Requirements:
  • 10+ years overall experience and 5 years of Technical Account Management experience.
  • Solid technical background with hands-on experience building and designing enterprise software.
  • Experience with digital transformation projects in financial institutions is a plus.
  • Experience with Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, and Swift.
  • Cloud certification (e.g., AWS Certified Solutions Architect) is a plus.
  • Strong view on technical architectures.
  • Advocate for Agile methodologies.
  • BSc/MSc degree in Computer Science or relevant field.
  • Fluent in English.

Backbase offers:
  • Opportunity to work on digital transformation projects.
  • Collaborate with Technical Support, Product Engineering, and Project Implementation teams.
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Backbase

Backbase is a B2B technology company specializing in digital solutions. They create video content for platforms like YouTube, LinkedIn, Instagram, and Spotify. Their content includes thought leadership pieces, customer testimonials, webinars, and podcasts, showcasing their expertise in the tech industry. They focus on producing engaging videos that capture attention and deepen engagement with their brand. Backbase collaborates across teams and with external partners to deliver impactful and visually consistent video content.

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