Technical Support Engineer

Job Description

Narvar is seeking a Technical Support Engineer to provide expert technical assistance to customers and support engineers. This role involves collaborating with cross-functional teams to drive initiatives and resolve complex issues for high-value customers. The Technical Support Engineer will identify areas for improvement in support processes and contribute to their development.Narvar is on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers.Role Involves:

• Diagnosing and resolving high-priority technical issues.
• Conducting root cause analysis and implementing preventive measures.
• Managing incidents and service requests, ensuring SLA compliance.
• Serving as the main escalation point for critical issues.
• Mentoring junior support engineers.
• Working with cross-functional teams to address customer needs.
• Identifying opportunities for improving support processes.
• Creating and maintaining technical documentation.

Requirements:

• 5-8 years of experience in technical support.
• Deep understanding of APIs and SQL.
• Proficiency in HTML, CSS, JavaScript, and Microsoft Excel.
• Ability to work independently and as part of a team.
• Outstanding communication skills.
• Excellent analytical and problem-solving abilities.
• Strong customer service orientation.
• Flexibility in a fast-paced environment.

What Narvar Offers:

• Opportunity to work with a growing company.
• Chance to collaborate with cross-functional teams.
• A culture of innovation and teamwork.