Contact Centre Consultant - Melbourne Weployee

Job Description

Weploy is seeking a Contact Centre Consultant for a role based in Melbourne. Weploy's mission is to simplify the job search, matching talented candidates with job opportunities across Australia. This role offers access to upcoming contact centre positions, competitive pay, and career growth opportunities with leading Australian brands.

The role involves:

• Handling customer inquiries via calls, emails, and chats (50-60 per day).
• Achieving key performance metrics related to handling time, quality, and customer satisfaction.
• Participating in comprehensive training to ensure confidence and competence.
• Collaborating within a supportive and dynamic team environment.

Requirements:

• Full-time availability from Monday to Friday.
• Eligibility for full-time work (for visa holders).
• 6-12 months of recent call centre or high-volume phone-based experience.
• A customer-centric mindset focused on delivering exceptional customer experiences.
• Resilience and a proactive attitude in a fast-paced setting.
• Exceptional communication skills, both written and verbal.
• Professional references from previous employers.

Weploy offers:

• Great pay – above award $34.48 per hour + super
• Career growth – work with some of Australia’s leading brands and progress in your career
• Full training provided
• Supportive & dynamic team