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Job Description
Tebra is seeking a Customer Success Operations Analyst to support the Customer Success team. This role involves leveraging data to drive performance and continuous improvement. The Analyst will work closely with Customer Success leadership, gathering, analyzing, and reporting on data to monitor KPIs and identify trends. They will also uncover opportunities for optimization.
Responsibilities:
- Provide the Customer Success team with accurate reports and dashboards.
- Regularly monitor and review key metrics to identify areas of opportunity.
- Build repeatable data models to analyze performance trends.
- Perform ad-hoc analyses to support specific projects.
- Work with stakeholders to implement new metrics.
- Contribute to CS process improvement projects.
- Collaborate with Systems teams to document requirements.
- Measure impact of projects compared to baseline metrics.
- Run recurring operational processes critical to the functioning of the business.
- Assist stakeholders with presentations on monthly and quarterly team performance.
Requirements:
- Bachelor's Degree from an accredited institution or relevant work experience.
- 1-3 years of experience in a business analyst, project management, or other operations role.
- Outstanding problem-solving and analytical mindset.
- Strong organization and prioritization skills.
- Excellent written and verbal communication skills.
- Familiarity working with analytical tools such as Excel, Google Sheets.
Tebra offers:
- Wellness and childcare subsidy
- University/Education discount
- Resources to help you keep your mind and body healthy
