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Job Description
Zenoti is seeking a Customer Success professional to play a pivotal role in retaining existing customers and enhancing brand loyalty. Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. The ideal candidate will be responsible for building value-based customer relationships, gathering product feedback, and developing customer-focused processes.
Responsibilities:
- Building value based customer relationship
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Requirements:
- A passion for customer success and laser focus on providing customer value
- 4+ years of overall experience in dealing with customers
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required
- Experience dealing with large, complex accounts building relationships at C- Level
- A 4-year degree in any field
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus
Zenoti offers:
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions.
- Regular social activities, and opportunities to give back through social work and community initiatives.
