Client Services Specialist (Festivals & Greenfield)

Job Description

AXS, a leading ticketing platform, is seeking a Client Services Specialist for its Festival Division in Tempe, AZ. This role involves managing client relationships and providing exceptional support to ticketing managers at major events nationwide. The Client Services Specialist will assist clients with event configuration, troubleshooting, and support for AXS products and services. The ideal candidate will be a proactive, customer-focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.Responsibilities include:

• Working with client Box Office/Ticketing managers to understand their unique challenges.
• Developing expertise on all AXS products and services.
• Responding to support and service requests from clients.
• Facilitating the sharing of best practices and offering advice on event and promotion configuration.
• Tracking and reporting on all client interactions.
• Troubleshooting and resolving or escalating technical support issues.
• Assisting with event and promotion configuration for full-service clients.

Requirements include:

• 2-4 years of live event ticketing and event programming experience in the music industry.
• Expertise in Microsoft Office including Word, Excel & Outlook.
• Proven ability to quickly master new technology.
• Excellent written and verbal communication skills.
• A commitment to providing excellent service in a fast-paced, high-pressure environment.
• Ability to successfully handle multiple priorities and complete tasks in a timely manner.
• Flexibility about working nights, weekends, and occasional holidays.

AXS offers:

• Opportunities for learning and leveling up through training and education reimbursement.
• Comprehensive benefits package including medical, dental, and vision insurance, paid holidays, vacation and sick time, company-paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.