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Scaled Customer Success Manager, German Speaker

Scaled Customer Success Manager, German Speaker, London. Drives user adoption.
Box
Hybrid
On-Site
United Kingdom
Undisclosed salary
Job Description
Box is seeking a Scaled Customer Success Manager, German Speaker to nurture customer relationships at scale. This role involves engaging with customers post-sale, driving user adoption, and ensuring business value to support high retention. The ideal candidate will be innovative, agile, and customer-centric, contributing to the development of an outstanding Scaled Customer Success program.

What This Role Involves:
  • Managing post-sales activity for hundreds of Box’s Scaled customers.
  • Maintaining a deep understanding of the product and making recommendations.
  • Demonstrating both high-touch and one-to-many tactics with customers.
  • Developing, testing, and iterating on scaled playbooks and engagement strategies.
  • Analyzing customer data to build and execute engagement strategies.
  • Proactively identifying and flagging churn risk.
  • Partnering with Marketing, Sales and Box Consulting.
  • Functioning as the voice of the customer.

Requirements:
  • Fluent German speaker.
  • Experience supporting customers in customer success / account management / customer marketing at scale.
  • Comfort interacting with a high volume of customers over various mediums.
  • Strong writing skills and marketing experience.
  • Self-starter with fresh ideas for growing customer engagement.
  • Great prioritization skills and ability to execute customer-facing activities.
  • Ability to make changes on the fly and continuously improve processes.
  • Familiarity with Salesforce.
  • Team player and customer advocate.
  • Data-driven and intrigued by delivering a customized experience.
  • Thrives in a fast-paced environment and embraces change.

What Box Offers:
  • Pension, medical and dental coverage.
  • Wellness program including 25 days of vacation (plus your birthday off!).
  • Subsidized gym membership.
  • Free daily lunch, snacks, and drinks.
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Box

Box is a leading provider of intelligent content management solutions. Its platform empowers organizations to collaborate effectively, manage content lifecycles, secure critical assets, and transform business workflows using enterprise AI. Founded in 2005, Box simplifies work for global organizations across various industries. The company's mission is to bring intelligence to content management, enabling customers to transform workflows across their organizations. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

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