Customer Service Representative - Preneed - $500 Sign on Bonus

Job Description

Global Atlantic Financial Group is seeking a Client Care Advocate - Preneed in Batesville, IN. This role involves providing excellent customer service and resolving inquiries related to insurance products. The candidate will need to understand insurance products, procedures, and system capabilities to effectively respond to inbound calls and written communication.

• Understands insurance products, procedures, and system capabilities
• Responds to inbound calls providing excellent customer service
• Documents telephone conversations and written communication into a computer database
• Receives and resolves telephone inquiries from parties of the contract within service standards
• Accurately answer all consumer/customer questions regarding all Global Atlantic products
• Investigates client request or complaints utilizing system and contract provisions to provide resolution
• Focuses on Global Atlantic’s long-term success by building strong customer relationships
• Main contact for assigned sales representatives, accounts, and states
• Provides a broad range of technical and operational support to clients and agents

Requirements:

• High School diploma or GED required
• 1+ years of work experience in customer service
• Strong PC and Software skills, especially Microsoft Office products
• Insurance industry knowledge is a plus

Global Atlantic offers:

• $17.58 per hour + overtime pay
• $500 cash sign-on bonus
• Hybrid work schedule after training period
• Free lunch and parking
• Referral bonuses
• Eligible for annual bonus
• Comfortable workspaces and game rooms
• 17 days annual PTO plus 11 holidays and volunteer time off
• Free health insurance
• Training & career advancement
• 6% 401(k) match and equity opportunities
• Tuition, adoption, and lifestyle reimbursement