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Job Description
Integrated Specialty Coverages (ISC) is seeking a Customer Support Specialist to join The Event Helper, an affiliated company. This role involves providing quality service to customers, addressing their inquiries, and offering solutions regarding their insurance policies. The ideal candidate will possess a Property & Casualty Insurance license and a passion for helping people.
Responsibilities include:
- Handling customer issues and concerns efficiently in a high-volume call center.
- Researching and resolving customer inquiries promptly.
- Assisting customers in purchasing insurance policies.
- Managing 40-60 inbound calls and emails daily.
- Maintaining knowledge of products, underwriting guidelines, and software.
- Answering calls and emails within service level requirements.
- Maintaining insurance licensing requirements.
Requirements:
- Current P&C license.
- A passion for helping people and building trust.
- Excellent computer skills.
- 3+ years of customer service experience.
- Excellent written/verbal/email skills.
- Bilingual (English/Spanish) skills are helpful.
ISC offers:
- Professional development opportunities.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and 11 paid holidays.
Integrated Specialty Coverages, LLC
Integrated Specialty Coverages (ISC) is a technology and data-driven commercial insurance wholesaler innovating in the market. Backed by KKR and led by a forward-thinking management team, ISC is combining insurance and technology to create an Insurtech powerhouse. As an online distributor of insurance products, ISC focuses on optimizing user experience, data, and AI/ML to improve customer and partner engagement. The company strives to be the primary source for brokers and agents seeking insurance solutions.
All Jobs at Integrated Specialty Coverages, LLC (16)