Product Support Specialist, Japan

Job Description

Notion is seeking a Product Support Specialist to join their team in Tokyo, Japan. In this role, the specialist will work closely with paid customers and engineers to resolve a variety of issues, build out systems and processes to manage tasks, and collaborate with members in different functions in Korea to grow business in the important market for Notion.Responsibilities:

• Work closely with paid customers providing best-in-class support to meet customers’ expectations
• Work cross-functionally across engineering, product, and sales to build processes and manage issues
• Reproduce customer issues, perform initial triage and file software defects with Engineering
• Manage to key performance metrics defined within the Customer Experience Team
• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
• Participate in an on-call rotation to assist customers outside of normal working hours

Requirements:

• At least 2 years of experience working in technical support, customer service or something similar
• Native fluency in Japanese
• Fluent communicator in English
• Deeply passionate about customer experience and making life simpler with technology
• Strong communication skills and can work with both technical and non-technical audiences
• Strong analytical, debugging, and problem-solving skills
• Able to balance user expectations while understanding policies and compliance boundaries
• Able to work under pressure and remain focused, confident and professional
• Able to collaborate effectively with peers and across teams that are located in multiple offices

The role offers:

• Opportunity to work with a fast-growing company
• Chance to make a real impact on the customer experience
• Collaborative and supportive work environment