Manager, Scaled Customer Success, AMER

Job Description

Notion is seeking a motivated Scale Customer Success (CS) Leader to join their GTM Team. The ideal candidate will have an entrepreneurial spirit and a passion for building. This role involves defining and iterating on CS motions, providing customer feedback to shape the product roadmap, driving increased adoption, owning ongoing value delivery, and generating expansion revenue. The Manager will own the strategy and execution for their team's segment.Role involves:

• Increasing team performance on adoption, retention, and customer value.
• Providing team leadership and development.
• Driving data-driven insights and operational excellence.
• Fostering cross-functional collaboration and partnerships.
• Developing resources and enablement strategies.
• Resolving critical issues and driving strategic impact.

Requirements:

• 3+ years as a direct CS leader or manager.
• Ability to convey complex information clearly and concisely.
• Effective communication skills across levels and audiences.
• Strong leadership skills with a focus on empowerment and collaboration.
• High ownership mentality.
• Comfort with ambiguity and the pace of an early-stage startup.
• Growth mindset.

Role offers:

• Opportunity to work at Notion, a company focused on making software toolmaking ubiquitous.
• Chance to build and scale a Customer Success function.
• Competitive cash compensation, equity, and benefits.